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MQA>FAQs

FAQs


Corporate Information

What is MQA?

The Mauritius Qualifications Authority (MQA) was established as a corporate body under the Mauritius Qualifications Authority Act 2001 and is presently operating under the aegis of the Ministry of Education and Human Resources.

The MQA is the regulator of training in the Technical and Vocational Education and Training (TVET) sector in Mauritius. MQA is the custodian of the National Qualifications Framework (NQF).

The Authority is inter alia responsible to:

  • ensure compliance with provisions for registration and accreditation of training institutions;
  • develop unit standards and qualifications (National Certificates and National Diplomas) and ensure their international comparability;
  • recognise and evaluate qualifications for the purpose of establishing their equivalence in the TVET sector; and
  • recognise and validate competencies acquired outside the formal education and training systems through Recognition of Prior Learning (RPL).

What are the services provided by MQA?

The following services are provided by MQA:

  • Accreditation of programmes (award courses)
  • Approval of non award courses
  • Registration of Training Institutions, Managers, Programme Officers and Trainers
  • Recognition and Equivalence of Qualifications
  • Recognition and validation of competencies acquired outside the formal education and training systems (RPL)
  • Registration of RPL Facilitator

Who can benefit from the services offered by MQA?
Any member of the public, Employers and Employees of both Public and Private sectors, Public and Private Training Institutions, Freelance Trainers, Parents, Learners, Facilitators, Assessors.

How can I avail myself of the services of MQA?

You can call personally at the office of the MQA from 9.00 to 16.00 hrs for any information and assistance or may also refer to the website of the MQA. The Authority can also be contacted on Tel. No. 6861400, Fax. 6861441 and Email office @mqa.mu.

The MQA also offers a dedicated service to the public between 15.00 and 16.00 hrs on working days to provide information on the various services offered by the Authority.

You may apply for the services offered by submitting the relevant forms together with appropriate fees.


Where are the application forms available?
Application forms are available at MQA reception or can be downloaded from our website (www.mqa.mu) under downloaded forms.

Can applications be made online?
Presently applications can only be made on prescribed application forms (on hard copies). However, shortly the MQA will provide the facility of online applications to the public.

Does MQA provide any course?
The MQA is a regulatory body for the Technical Vocational Education and Training sector and as such, it does not offer any course.

Does the MQA Award Certificate?
The MQA is not an Awarding Body and thus does not award Certificates.

What are the appeal procedures against the decisions made by the MQA?
As per the Mauritius Qualifications Authority (Registration) Regulations 2009 and policies established by the Authority, appeals should be lodged to the Minister within the respective prescribed deadlines, following the date of decisions made.

How can I be assured that MQA treats my application with strict confidentiality?

MQA is duly registered as a “Data Controller” with the Data Protection Office and as such is legally bound to treat all applications and information confidentially.

As per its “Customer Charter”, the Authority is committed to keep strict confidentiality of all the information provided to it.


How do I register as supplier with MQA?
Potential suppliers should submit the duly filled MQA Supplier Registration Form, available on the website of the Authority, www.mqa.mu, together with the relevant documents.

How can I address any query, suggestion or complaint to the Authority?

All correspondences including queries, suggestions and complaints should be addressed to The Director, Mauritius Qualifications Authority, Pont Fer, Phoenix or forwarded by email on office@mqa.mu

The Authority’s contact details are as follows:-

Tel: 686 1400,
Fax: 6861441,
Email: office@mqa.mu,
Website: www.mqa.mu

A Suggestion/Complaint box is also available at MQA’s Reception.


Should I only address my complaint in writing to the Authority?

You may address your complaint either in writing or you may call personally at MQA office.

You are advised to bring all relevant documents which will help the Authority to carry out an investigation promptly.

You may also use the Suggestion/Complaint box available at MQA’s Reception.



Registration, Approval and Accreditation

How do I apply for

(a) Registration of Training Institutions, Managers, Programme Officers and Trainers?

Application for each type of registration (Training Institution, Manager, Programme Officer or Trainer) should be made on prescribed forms, available at MQA’s Reception and on the website. All applications should be duly filled in and should be accompanied with relevant documents (as specified in the checklist attached to each application form) and payment of processing fees.

(b) Approval Non Award Course or Accreditation of Award programmes?

 Application for approval of Non Award Course and/or application for accreditation of Award programme should be made on prescribed forms, available at MQA’s Reception and on the website. All applications should be duly filled in and should be accompanied with relevant documents (as specified in the checklist attached to each application form) and payment of processing fees.

Note:-

MQA will process your application only if it is complete with all relevant documents and appropriate payment made.

You are strongly advised to refer to the MQA’s Quality Assurance Standard (available on the website) as well as the checklist attached to each form, to ensure what documents you should submit for prompt processing of your applications.

An applicant may apply for approval of Non Award Course/s and/ or accreditation of Award programmes at the same time of applying for registration of training institution. However the registration of the training institution should be approved before any other application could be considered.


What happens once MQA receives my application?

(a) Registration of Training Institutions, Managers, Programme Officers and Trainers

All applications will be verified for completeness.

If application is incomplete or documents missing, you will be requested to submit the missing information or document by a specific date. If you fail to respond within the specified deadline, then the MQA may reject the application and cease further processing.

If the application is complete it will be evaluated. For new Training Institutions, an on-site visit of the premises would be effected. The Manager and Programme Officer/s of the Training Institution would be convened for a meeting with MQA’s Registration panel.

Applicants for registration as Trainers and/or Programme Officers could also be convened for a meeting with the MQA’s Registration panel.

Once the application satisfies all requirements of the Quality Assurance Standard, Registration would be granted and a Certificate of Registration issued.

(b) Approval of Non Award courses:

Application for approval of Non Award courses will be considered by the Quality Assurance Committee. Missing information and documents will be requested if need be or else courses will be approved and either included in Certificate of Registration or an approval letter will be issued.

(c) Accreditation of Award programmes:

Application for Accreditation of Award programmes is considered by the Accreditation Committee. Site visit of the premises would be effected to verify facilities as prescribed by Awarding body and as per requirements of Quality Assurance Standard.

For first time Accreditation, the Manager is convened for a meeting with the MQA’s Accreditation Committee.

Once the programme is accredited, letter of provisional accreditation will be issued. At the end of provisional accreditation period, an evaluation report has to be submitted by the Training Institution, after which full accreditation will be issued.


How long does it take for MQA to process my application?
As per the Mauritius Qualifications Authority (Registration) Regulations 2009, MQA has two months to process complete applications.

What is the difference between approval of course and accreditation of programmes?

MQA approves non-award courses but accredits award programmes.

A non-award course is dispensed for a short period of time at the end of which a Certificate of Attendance is issued by the Training Institution.

An award programme is dispensed for a longer duration and it leads to a formal qualification, issued by recognized awarding body. MQA accredits award courses and pitches the qualifications on the National Qualifications Framework (NQF), thereby indicating learners where they are on the NQF.



National Qualifications Framework

What is the National Qualifications Framework (NQF)?
The NQF is a ten-level instrument to classify qualifications according to specified levels of learning achieved. It is based on set criteria and aims at integrating and coordinating qualifications to improve the transparency, access, progress, comparability and quality of qualifications in relation to the labour market and the public.

How the National Qualifications Framework (NQF) can help learners?
The NQF helps learners to take informed decisions about the qualifications they need. They can compare the levels of different qualifications and identify clear progression routes from level 1 (CPE) to level 10 (PhD).


Recognition of Prior Learning

What is the Recognition of Prior Learning (RPL)?
RPL is a process of acknowledging previous learning that occurred in various contexts irrespective of where, when and how it was acquired. Credits are granted towards qualifications through assessment of an individual’s knowledge and skills gained through education, training, work and life experience. Prior learning may have been acquired through formal, non-formal or informal routes.

What are the benefits of RPL?

RPL enables an applicant to:

  • Obtain a qualification similar to that obtained after having followed a formal course of study;
  • Enhance his/her employability;
  • Pursue lifelong learning;
  • Boost his/her self-confidence and self-esteem.

Who can apply for RPL?
Any person having 3 years of experience in TVET e.g. Masonry, Tourism, Electrical, etc.

How to apply for RPL?
  • You should fill in the prescribed application form available at the reception and on the website of the MQA.
  • Complete application form should be submitted together with a non-refundable processing fee of Rs 2,000/-.
  • MQA will then assign you a facilitator to help in the development of a portfolio.
  • Your complete portfolio should be submitted to the MQA for assessment by MITD. Payment of an assessment fee of Rs4, 310/- should also be effected.
  • Once the assessment is conducted, MQA will inform you of the results.

How much time is allowed for submission of the portfolio?
Applicant is granted a maximum period of six months for the completion of the portfolio.

When should the assessment fee for RPL be paid?
At the time that the portfolio is submitted.

Who is a facilitator?
A facilitator is someone who will help the RPL candidate in the mounting of the portfolio. The latter is a professional in the field for which RPL is actually being sought by you.

Who conducts the assessment for RPL?
Assessment of RPL is conducted by a recognised awarding body e.g Mauritius Institute of Training and Development (MITD).

How is the assessment being conducted?
The assessment is being conducted orally and it is based on the portfolio. However, the MITD may also conduct an on the job assessment.

What qualification would be awarded through RPL?
As per current scheme, candidates who successfully acquired the full Unit Standards would be awarded a National Certificate in the related field up to maximum level 4 of the NQF(for example National Certificate Level 3 in Masonry, National Certificate Level 3 in Plumbing, National certificate Level 4 in Banking Operations.)

What happens if I do not acquire all the competences?
You will be awarded a partial qualification or a record of learning.

Is there any mention of RPL on the Certificate?
There is no mention of RPL on the Certificate. The Certificate is identical to that awarded to those following a full time programme any towards any National Certificate.


Recognition and Equivalence

What is Recognition and Equivalence of Qualifications?

Recognition of qualifications is a process of evaluating and validating qualifications thereby giving the holder of the qualification the right to be considered for admission to further higher education and/or employment activities.

Equivalence of qualifications is a process of formally establishing two qualifications that are comparable standard or level with a view to access to educational and/or employment activities.


What are the documents needed while applying for recognition or equivalence?

List of documents required for application for recognition and/or equivalence:

  • Duly filled in application form
  • Copy of Identity Card
  • Copies of Certificates
  • Full detailed course content/ detailed syllabus

How much time does it take to process my application for recognition or equivalence?
Two months.

How can I ensure that a course of education or training would lead to a recognized qualification?

You should ask the following questions:

  • What qualification does that particular course lead to?
  • What is the Awarding Body issuing the qualification?
  • Is the Awarding Body recognized in Mauritius?
  • Does a course lead to a qualification that is included on the National Framework of Qualifications?
  • At what level is the qualification pitched on the National Qualifications Framework?

Do consult the MQA website for accreditated qualifications.
Do contact the MQA for assistance.



Fees

What are the different prescribed fees for different applications?

The prescribed non-refundable fees payable are as follows:

Schedule of fees (Rs)

 

   Schedule of fees Rs
1. Application for registration of training institution 7,500
2. Registration for training institution 7,500
3. Application for renewal of registration of training institution 3,000
4. Renewal for registration of training institution 7,500
5. Application for registration as manager or programme officer 1,500
6. Registration as manager or programme officer 1,500
7. Application for renewal of registration as manager or programme officer 1,500
8. Renewal for registration as manager or programme officer 1,500
9. Application for registration as trainer: per field of competence 1,500
10. Application for registration as trainer: upgrade of level (NQF 1 – NQF 10) 1,500
11. Application for approval of Non-Award course 600
12. Application for accreditation of programme 3,000
13. Accreditation of programme 3,000
14. Application for re-accreditation of programme 3,000
15. Re-accreditation of programme 3,000
16. Appeal for accreditation of programme 4,000
17. Application for authorisation of significant change 600
18. Application for recognition/equivalence of qualification 1,300
19. Appeal for recognition/equivalence of Qualification 2,000
20. Application for Recognition of Prior Learning 2,000
21 Application for RPL Facilitator 1,500

How can the fees be paid?
Fees are payable either by cash or cheque and must be accompanied by the relevant original applications. Payment can be made at the cash counter of the MQA.

What are the opening hours of the cash counter?
The cash counter is open from 9.00 hrs to 12.00 hrs and from 12.30 hrs to 15.30 hrs.


Issue of Certificates of Registration

Should the Certificate/s of Registration be collected personally or could someone else collect it on behalf of the applicant?

(a) Certificate of Registration for Training Institutions, Manager and Programme Officer

The Manager should collect the Certificates of the Training Institutions, Manager and Programme Officer personally and should bring along his/her ID or he/she can delegate someone else to collect the Certificates and that person should bring along the ID of the Manager, his/her ID and a letter signed by the Manager authorizing him/her to collect those Certificate/s.

(b) Certificate of Registration as Trainer

The Trainer should collect the Certificate personally and should bring along his/her ID or ificates of he/she can delegate someone else to collect the Certificate and that person should bring along the ID of the Trainer, his/her ID and a letter signed by the Trainer authorizing him/her to collect the Certificate.


When can Certificates of Registration be collected?
Upon receipt of a letter or email from MQA to collect the Certificate/s of Registration, the Manager or Trainer or authorized person (as per 36 above) should call in between 09.00 hrs and 12.00 hrs or 13.00 hrs and 15.30 hrs.

What are the procedures to follow in case of a lost Certificate and in order to have copy?

(a) For Certificates of Registration as Trainer, Programme Officer or Manager

The Trainer, Programme Officer or Manager should report the loss to the nearest Police Station.

A Memorandum will be issued by the Police confirming that the loss had been reported accordingly.

The Trainer, Programme Officer or Manager should then submit his request in writing, accompanied with the original Memorandum from the Police, to the Director MQA.

A Letter would then be issued to the Trainer, Programme Officer or Manager to confirm the registration status of the latter.

(b) For Certificates of Registration of Training Institution

The Manager of the Training Institution should report the loss to the nearest Police Station.

A Memorandum will be issued by the Police confirming that the loss had been reported accordingly.

The Manager should then submit his request in writing, accompanied with the original Memorandum from the Police, to the Director MQA.

A Letter would then be issued to the Manager to confirm the registration status of the Training Institution as well as that of the approved courses

Note:- No duplicate Certificate of Registration or Approval of Courses will be issued.